How to Cancel E-ZPass: Simple Steps for Ending Your Subscription

If you’re looking to cancel your E-ZPass, rest assured it’s a straightforward process. Whether you’re moving out of state or simply no longer need the service, understanding how to properly close your account ensures a smooth transition.

You can manage this task online by logging into your E-ZPass account, where you’ll find the option to close your account, or you can opt to call your state’s E-ZPass customer service for assistance. Enjoy the journey ahead without toll tag concerns.

Canceling Your E-ZPass Account

When you decide to close your E-ZPass account, it’s important to have your account information handy and choose the method of cancellation that works best for you: online, via phone, or by mail.

Preparation Before Cancellation

Before you proceed with canceling your E-ZPass, ensure that you have your account information, such as your account number and password, readily available. Also, check for any unresolved violations or outstanding balances that must be addressed beforehand.

Steps to Cancel Online

  1. Log in to the E-ZPass website with your account credentials.
  2. Navigate to the ‘Account Overview’ or ‘Manage Account’ section and select the option to Close Account.
  3. Follow the instructions provided to submit your request.

Canceling via Phone or Mail

  • Via Phone: Call the E-ZPass customer service number specific to your state. Have your account information ready for verification.
  • By Mail: Download the Close Account Form, fill it out with the requested details, and mail it along with your E-ZPass tag(s) to the address provided:

    P.O. BOX 149001
    Staten Island, NY 10314-9001

Remember, using certified or registered mail gives you proof that your tag was delivered.

State-Specific Cancelation Processes

When you’re ready to cancel your E-ZPass, the process can vary depending on where your account is registered. Here’s how to close your account with E-ZPass MA and New York E-ZPass.

E-ZPass MA Cancelation

To cancel your E-ZPass MA, you’ll need to log into your account on the Massachusetts E-ZPass website. Once signed in, navigate to the “Account Maintenance” section and select the option to close your account. You’ll need to complete and submit the required form.

New York E-ZPass Cancelation

For canceling your New York E-ZPass, visit the E-ZPass New York website and sign into your account. Look for the ‘Account Profile’ option on the left-hand side after logging in. There, you’ll find the “Close Account” link. Complete the provided form to terminate your service.

After Cancelation

Once you’ve canceled your E-ZPass, be aware of the closure process regarding any remaining funds and the return of the transponders. It’s essential to follow the steps carefully to ensure a smooth transition.

Refunds and Balances

After canceling your E-ZPass, you may be eligible for a refund of any remaining prepaid toll balances. This refund could take a few weeks to process.

Returning Transponders

Promptly returning the transponder is crucial. If the transponder isn’t returned within the specified period or is damaged, there might be fees to pay.

You should aim to return it using the silver Read Preventive Bag provided by E-ZPass to the address specified on the form that you complete when you close your account.


Closing your E-ZPass account is a straightforward process once you decide the service no longer fits your needs. Remember to:

  1. Log in to your account and navigate to the “Account Profile” to initiate the closure process.
  2. Complete and sign the Close Account Form and ensure that all tags associated with the account are returned.

Address for tag return:
E-ZPass® New York Service Center
Attn: Close Account Processing
PO BOX 149001
Staten Island, New York 10314

Check for any outstanding violations before closing your account, resolving them promptly.

If you prefer dealing with customer service directly or need additional assistance, calling E-ZPass New York at 1-800-333-TOLL (8655) is an option.

Remember, it’s important to keep a record of any interactions, forms sent, and confirmation numbers; you may need them in case there are inquiries or issues later on. Your diligence in following these steps will ensure a hassle-free experience and closure of your E-ZPass services.

  • Eric Williams

    I'm the founder of Daily Car Tips. I wrote articles in the automotive industry for more than 10 years, published in USA and Europe. I love sharing my knowledge and insights with fellow enthusiasts. Join me on this journey as we explore the exciting world of cars together!

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