How Do You Pay Tolls in a Rental Car Enterprise: Simplifying Your Road Trip Expenses

Heading out on a road trip in an Enterprise rental and worried about those pesky toll booths? You’re about to drive through toll roads but don’t know how to handle the payments? I’ll walk you through everything you need to know about paying tolls in your Enterprise rental car, from understanding their TollPass service to using your own transponder.

Enterprise TollPass Service Explained

Enterprise offers a service called TollPass that handles toll payments electronically. This system works differently depending on where you’re renting.

How TollPass Works in Different Regions

In the Northeast United States (including parts of the Midwest), you have three main options:

• Use your personal E-Z Pass transponder
• Pay cash at toll booths (where available)
• Use Enterprise’s TollPass service

For Colorado, Florida, Texas, North Carolina, Georgia, Washington State, Puerto Rico, and Ontario, Enterprise uses a video tolling system where cameras capture your license plate automatically. Simply driving through toll lanes enrolls you in the service.

The Chicago area has a special TollPass Waiver service that charges a flat daily rate covering both the device and all toll costs.

TollPass Fees and Charges

When using Enterprise’s TollPass, you’ll pay:

1. A TollPass Convenience Charge of $3.95-$4.95 per day you use toll roads
2. A maximum charge of $19.75-$30 per rental period
3. The actual toll costs

In Chicago, the TollPass Waiver costs $7.99 daily but includes unlimited tolls.

Here’s a breakdown of typical TollPass fees by region:

Using Your Own Transponder in an Enterprise Car

Don’t want to pay those extra convenience fees? You can use your personal E-Z Pass or other compatible transponder in your Enterprise rental.

Steps to Use Your Personal Transponder

1. Bring your transponder with you when picking up your rental
2. Mount it on the windshield according to instructions
3. Make sure it’s properly linked to your account

This approach helps you avoid Enterprise’s convenience charges while still paying the regular toll rates.

Paying Tolls with Cash in an Enterprise Rental

Yes, you can still pay with cash at many toll booths across the country. Look for lanes marked “Cash” or “Full Service.”

However, keep in mind that:

• Many toll systems are transitioning to cashless operations
• Some regions have eliminated cash options entirely
• You might need to take specific exits or lanes for cash payment

If you accidentally go through an electronic toll lane without a transponder or cash payment, Enterprise will automatically enroll you in TollPass and charge your account.

Automatic Toll Billing: What Happens If You Just Drive Through

If you drive through electronic toll lanes without taking specific action:

1. The toll system captures your license plate
2. Enterprise receives the toll charges
3. They automatically enroll you in TollPass
4. You’re charged both the toll amount and convenience fee
5. Charges appear on your credit card 4-6 weeks after your rental

This “convenience” ensures you won’t get toll violations, but it comes with those extra fees.

Online Payment Options for Enterprise Toll Charges

After incurring toll charges, you can view and pay them online through Highway Toll Administration’s website.

How to Access Your Toll Charges Online

1. Visit htallc.com/tollpass
2. Select Enterprise as your rental agency
3. Click “View Receipt and Online Payment Options”
4. Enter your last name plus either your contract number or credit card information

You can also set up automatic receipt delivery to your email for future rentals.

Planning Ahead: Pre-Paying Toll Charges

The smartest approach is planning ahead for toll roads. You have several options:

• Pre-purchase TollPass when making your reservation
• Bring your own transponder if you have one
• Research toll-free alternate routes using map apps
• Reserve cash for toll payments where available

Pre-planning helps you avoid surprise charges and choose the most cost-effective approach.

Regional Differences in Enterprise Toll Policies

Enterprise’s toll policies vary significantly by location. Here’s what to expect in different areas:

Northeast United States

Toll roads in this region typically offer multiple payment options, including cash lanes, E-Z Pass lanes, and video tolling. The TollPass service is optional – you only pay the $4.95 daily fee if you use it.

Florida and Other Sun Belt States

Many Florida highways have converted to all-electronic tolling. Simply driving on toll roads automatically enrolls you in TollPass with a $3.95 daily fee plus toll charges. There’s often no way to avoid the service in these regions.

Chicago Metro Area

The Chicago-specific TollPass Waiver costs more ($7.99 daily) but includes unlimited tolls. This all-inclusive pricing works well if you’ll be using multiple toll roads each day.

International Rentals

Enterprise’s international locations have different toll policies. Always check the specific terms for your destination country when renting abroad.

Hidden Fees and Charges to Watch Out For

Beyond the basic convenience fees, be aware of these potential extra charges:

1. Administrative fees for toll violations (can exceed $25 per violation)
2. License plate registration fees in some states
3. Premium toll rates (Enterprise often charges the highest undiscounted toll rate)
4. Currency conversion fees for international tolls

The charges typically appear on your credit card statement as “HTA TOLLPASS” rather than “Enterprise.”

Checking If Your Rental Has a Transponder

How can you tell if your Enterprise rental already has a toll transponder? Look for:

• A small electronic device mounted on the windshield
• A transponder stored in the glove compartment
• Information about TollPass in your rental agreement paperwork

If you’re unsure, ask at the rental counter – they can confirm whether the vehicle has a transponder and explain how to activate it.

What Happens If You Miss a Toll Payment

If you accidentally drive through a toll without paying:

1. The toll authority captures your license plate
2. They identify Enterprise as the vehicle owner
3. Enterprise receives a toll violation notice
4. They charge your credit card for the toll plus a processing fee
5. Fees can range from $10-25 per violation on top of the toll amount

To avoid these penalties, immediately contact Enterprise customer service if you realize you’ve missed a toll payment.

Best Practices for Managing Toll Payments in Your Enterprise Rental

Follow these tips to minimize toll expenses in your Enterprise rental:

1. Research your route in advance to identify toll roads
2. Decide on your payment method before starting your trip
3. Keep all toll receipts until your final credit card statement arrives
4. Check your statement carefully for unexpected charges
5. Use toll-free alternate routes when practical

If traveling in an unfamiliar area, use navigation apps that can show toll-free routes as options.

How Enterprise’s Toll Policies Compare to Other Rental Companies

How does Enterprise stack up against competitors like Hertz and Avis when it comes to toll policies?

Enterprise’s policies are generally in line with industry standards, though their regional variations can make things more complex.

Disputing Incorrect Toll Charges on Your Enterprise Rental

If you notice incorrect toll charges:

1. Gather evidence (rental agreement, toll receipts, photos of payment)
2. Contact Highway Toll Administration at 1-877-765-5201
3. Provide your rental agreement number and details of the disputed charge
4. Request a correction and refund

Most disputes must be filed within 60 days of the charge appearing on your credit card.

Using Navigation Apps to Avoid Toll Roads Altogether

Want to skip toll roads entirely? Use these navigation apps to find toll-free routes:

• Google Maps: Select “Avoid tolls” in the route options
• Waze: Toggle on “Avoid toll roads” in settings
• Apple Maps: Choose “No Tolls” under route options

These apps can calculate alternate routes that bypass toll roads, though they might take longer.

Keeping Records of Your Toll Payments

To protect yourself from double-billing or disputes:

1. Take photos of cash toll receipts
2. Screenshot electronic toll payments
3. Note the time and location of each toll crossing
4. Save your final rental agreement and all related emails
5. Check your credit card statement carefully after your trip

Keep these records for at least 90 days after your rental period ends.

Understanding Enterprise’s TollPass in Special Situations

Unlimited Daily Use

In most regions, once you pay the daily TollPass convenience fee, you can use multiple toll roads that day without additional convenience charges (though you still pay each actual toll).

Multiple Drivers

The TollPass service applies to the vehicle, not the driver. All authorized drivers on your rental agreement can use the same toll payment method.

Long-Term Rentals

For monthly or longer rentals, Enterprise typically caps the TollPass convenience fee at their maximum amount ($19.75-$30 depending on location), making it more economical for extended rentals.

Smart Alternatives to Enterprise’s TollPass Service

Beyond the options already discussed, consider these alternatives:

1. Temporary transponder accounts: Some toll authorities offer short-term visitor accounts
2. Mobile toll payment apps: Apps like PayTollo allow you to register your rental car’s plate
3. One-time online payments: Some toll systems let you pay online within 24-48 hours of crossing

Each option has pros and cons depending on your travel patterns and the regions you’ll visit.

The Future of Toll Payments in Enterprise Rentals

The toll payment landscape is evolving rapidly. Enterprise is investing in more seamless toll payment integration, including:

• Mobile app integration for toll payments
• More transparent pricing structures
• Expanded coverage areas for their TollPass service
• Better customer notification systems for toll charges

These improvements aim to reduce the confusion around toll payments in rental vehicles.

By understanding your options and planning ahead, you can navigate toll payments in your Enterprise rental car without unnecessary fees or hassles. Whether you choose their TollPass service, bring your own transponder, or pay cash where possible, being informed helps you avoid those unwelcome surprise charges on your credit card statement.