Got a Ford Focus with transmission troubles? You’re looking at one of the most comprehensive warranty extensions in automotive history. Ford has stepped up with major coverage programs for those frustrating DPS6 PowerShift transmission problems—but time is running out on some key benefits. Here’s everything you need to know about maximizing your warranty coverage.
Understanding Ford’s PowerShift Transmission Issues
The DPS6 PowerShift automatic transmission in 2012-2016 Ford Focus vehicles has become notorious for problems including shuddering, jerking, hesitation, and complete failure. These issues prompted Ford to implement extensive warranty extensions and sparked multiple class action lawsuits.
These aren’t just minor inconveniences—many owners have experienced:
- Sudden loss of power while driving
- Vehicles that won’t start
- Jerking and shuddering during acceleration
- Warning lights and error messages
- Complete transmission failure
Major Warranty Extension Programs You Should Know About
Ford has implemented two primary warranty extensions that significantly exceed the original powertrain warranty. Here’s what they cover:
1. TCM Warranty Extension (14M02)
The Transmission Control Module (TCM) extension is the most significant program and covers:
Duration: 10 years or 150,000 miles from the warranty start date, whichever comes first
Affected Vehicles:
- 2012-2016 Ford Focus with DPS6 automatic transmission
- Built between August 1, 2010, and November 5, 2015, at Michigan Assembly Plant
What’s Covered:
- TCM replacement for symptoms including:
- Transmission disengagement while driving
- No-start conditions
- Loss of power
- Check Engine light illumination
- Various warning messages
The most critical piece of information? For vehicles that have already exceeded the 10-year/150,000-mile limits, Ford is offering a one-time TCM replacement through June 30, 2025. This is essentially your last chance if your vehicle is beyond the regular extended warranty period.
As detailed in Ford’s official service bulletin, this warranty extension transfers automatically to subsequent owners, so even if you bought the car used, you’re still covered.
2. Clutch Warranty Extension (14M01/19N08)
Ford has also extended coverage for the clutch components:
Duration: 7 years or 100,000 miles from warranty start date
Affected Vehicles:
- 2014-2016 Ford Focus with DPS6 transmission
- Built after July 4, 2013
What’s Covered:
- Clutch shudder or judder
- Clutch slip, buck, kick, or jerk
- Related hardware failures
According to reports from Cars.com, this extension specifically addresses the shuddering and jerking issues that have frustrated many owners.
How to Check if Your Vehicle Qualifies
Not sure if your Focus is eligible for these warranty extensions? Here’s how to find out:
- Locate your VIN – It’s on your driver’s side dashboard or door jamb sticker
- Check online – Visit Ford’s warranty checker and enter your VIN
- Call Ford directly – Contact Ford Customer Service at 1-800-392-3673
- Visit your dealer – They can check the OASIS system for all programs that apply to your vehicle
Your manufacturing date and transmission type are the key factors determining eligibility. Most 2012-2016 Focus models with the automatic transmission qualify for at least one of these programs.
Special Benefits Under These Warranty Extensions
These aren’t just ordinary warranty extensions. Ford has included additional benefits:
Free Pickup and Delivery
Under the 14M02 program, Ford offers complimentary pickup and delivery service at participating dealers. This means you don’t have to wait at the dealership while repairs are completed.
Rental Car Coverage
If your vehicle needs warranty repairs, Ford provides:
- Up to one day of rental car coverage for standard repairs
- Extended coverage for parts backorders
- Alternative transportation allowance of up to $100 per day
As mentioned in the official Ford service bulletin, these accommodations are designed to minimize the inconvenience of necessary repairs.
Reimbursement for Previous Repairs
If you previously paid for repairs that would have been covered under these warranty extensions, you may qualify for reimbursement. While the deadline for 14M02 reimbursement claims was November 30, 2023, it’s worth checking with Ford if you have special circumstances.
The Class Action Settlement: Additional Benefits
Beyond the warranty extensions, a significant class action settlement finalized in 2020 provides approximately $35 million in benefits to affected owners. According to the settlement website, benefits include:
Cash Payments
- $200-$2,325 for multiple transmission hardware repairs
- $50-$600 for multiple software updates
- $20 for refused repairs
Buyback Program
The settlement includes a vehicle repurchase program for qualifying owners who experienced:
- Four or more transmission repairs within five years or 60,000 miles
- Multiple unsuccessful repair attempts for the same issue
Ford had already paid over $47.4 million for buyback claims as of December 2019.
Current Status and Critical Deadlines
Here’s what you need to know about the current status of these warranty programs:
The June 30, 2025 Deadline
The one-time TCM replacement for vehicles that have exceeded the normal warranty limits is only available through June 30, 2025. This is a firm deadline—after this date, vehicles outside the 10-year/150,000-mile limit will no longer be eligible for free TCM replacement.
According to Ford Authority, this deadline was established as part of Ford’s final resolution for addressing the transmission issues.
Parts Availability Issues
Ford has acknowledged ongoing limited parts availability for TCM replacements. To address this, the company has:
- Authorized the use of used, refurbished, or aftermarket TCMs
- Approved reimbursement up to $400 for TCMs from alternative sources
- Extended rental coverage for parts backorders
If you’re told parts are unavailable, ask about these alternative options, which are documented in the NHTSA service bulletin.
Step-by-Step Guide: What to Do If You’re Experiencing Problems
If your Ford Focus is showing transmission symptoms, follow these steps:
1. Document Everything
Before contacting Ford:
- Record specific symptoms (shuddering, jerking, warning lights)
- Note when problems occur (cold starts, highway driving, etc.)
- Save any warning messages or dashboard notifications
- Take videos of the issues if possible
2. Contact Your Ford Dealer
Call your local Ford dealership and:
- Explain that you’re experiencing transmission issues
- Mention Customer Satisfaction Program 14M02 specifically
- Provide your VIN number
- Ask to schedule a diagnostic appointment
3. Request TCM Testing
The TCM is often the root cause of many symptoms. Ask the dealer to:
- Perform the specific TCM diagnostic test
- Check for the latest software updates
- Verify if your vehicle qualifies for the one-time replacement
4. Know Your Rights
If you encounter resistance:
- Reference the official Ford service bulletin number 14M02
- Mention that the program runs through June 30, 2025
- Ask to speak with the service manager if necessary
- Contact Ford Customer Service at 1-800-392-3673 if the dealer is uncooperative
5. Consider Alternative Options
If your dealer can’t help or parts are unavailable:
- Ask about the alternative parts allowance
- Request rental car coverage while waiting for parts
- Consider contacting a different Ford dealership
- Document all communication for potential reimbursement claims
Ford Focus Transmission Problems: Quick Reference Guide
Here’s a handy table summarizing the most common symptoms and their likely causes:
| Symptom | Potential Cause | Covered Program |
|---|---|---|
| Vehicle won’t start | TCM failure | 14M02 (10yr/150k) |
| Jerking/shuddering during acceleration | Clutch issues | 14M01/19N08 (7yr/100k) |
| Loss of power while driving | TCM failure | 14M02 (10yr/150k) |
| Warning lights (check engine, transmission) | TCM failure | 14M02 (10yr/150k) |
| Grinding or clicking noises | Clutch or internal components | 14M01/19N08 (7yr/100k) |
| Delayed engagement when shifting | TCM or clutch issues | Both programs |
Key Contact Information
Keep this information handy when dealing with transmission issues:
| Service | Phone Number | Availability |
|---|---|---|
| Ford Customer Relationship Center | 1-800-392-3673 | Mon-Fri 8AM-11PM EST, Sat 8AM-8PM EST |
| Ford Credit Support | 1-800-727-7000 | Mon-Fri 8AM-9PM CT, Sat 8AM-6PM CT |
| Ford Roadside Assistance | 1-800-241-3673 | 24/7/365 |
| Powertrain Assistance Center | 1-800-392-7946 | Business Hours |
Final Thoughts
The Ford Focus transmission warranty extensions represent one of the most comprehensive manufacturer responses to a widespread defect. While the programs provide significant coverage, they won’t last forever. With the critical June 30, 2025 deadline approaching for one-time TCM replacements, affected owners should act promptly to secure their benefits.
Remember that these warranty extensions transfer to subsequent owners, so even if you purchased your Focus used, you likely still qualify. Don’t miss out on these substantial warranty benefits simply because you waited too long to address transmission concerns.
