Navigating the connected vehicle landscape for Ram truck owners has become a bit more complicated with the transition from the general Uconnect platform to brand-specific apps. If you’re wondering whether to use the Ram app or stick with Uconnect, you’re not alone in your confusion. Let’s cut through the noise and help you figure out which app delivers the best experience for your specific truck.
The Shift from Uconnect to Brand-Specific Apps
Stellantis (the parent company of Ram) has been gradually moving away from the universal Uconnect app toward dedicated brand applications. The Uconnect system itself remains your truck’s infotainment platform, but how you connect to it remotely has changed.
The Uconnect app is now considered a “legacy application” while the Ram app represents the future direction for Ram truck connectivity. This shift is part of Stellantis’ strategy to create tailored experiences for each of their vehicle brands.
Which App Works With Your Ram Truck?
The most important factor in choosing between the Ram app and Uconnect app is your truck’s model year and system version:
| Ram Truck Model Year | Infotainment System | Recommended App | Notes |
|---|---|---|---|
| 2022 and newer | Uconnect 5 (UC5) | Ram app | Uconnect app incompatible in US |
| Pre-2022 models | Uconnect 4 (UC4) | Either app may work | Uconnect was original app |
| Canadian vehicles | Any | Either may work | Some report Uconnect still works with newer models in Canada |
If you try using the wrong app, you’ll likely face connectivity issues and frustration. As one forum user bluntly put it: “Pre-2022 is completely irrelevant because they used different connected services than 2022+ Rams with the UC5 radios.”
Ram App Features: What You Get
The Ram app offers a comprehensive suite of connected services designed specifically for Ram truck owners:
- Remote operations (start/stop your truck, lock/unlock doors remotely)
- Horn and light activation for finding your vehicle in crowded parking lots
- Vehicle health reports and diagnostic information
- Digital access to your owner’s manual at your fingertips
- Service history tracking to keep maintenance records organized
- “My Dealer” feature for finding dealerships and scheduling service
- Important recall alerts sent directly to your phone
- Compatibility with Wear OS smartwatches for convenience
- Customizable interface to match your preferences
Most of these features require a subscription to Ram Connect, SiriusXM Guardian™, or Uconnect Access.
Uconnect App Features: The Legacy Experience
The Uconnect app offers similar core functionality but with less Ram-specific customization:
- Remote vehicle control (lock/unlock, start)
- Basic vehicle information display
- Service scheduling capabilities
Some users actually prefer the Uconnect interface, with one forum member saying: “Uconnect looks way better and gives you more info about the car.”
Is the Subscription Cost Worth It?
A major consideration is whether the connected services justify their cost. The Ram Connect service that powers many features in the Ram app costs approximately $25 monthly or $275 annually.
User opinions on value vary widely:
- “Can’t really decide if $275/year is worth it. I’m thinking…’Meh!'”
- “There has been 2 times I wanted it – both were to remote start my truck at the airport on a cold day. Not worth it, IMO.”
- “I love the features but yeah not for $25… Maybe at $5-$10 month I’d consider it.”
The features that most users find valuable are:
- Remote start (especially in extreme temperatures)
- Vehicle tracking for security
- Remote door unlock when keys are forgotten
Real-World App Performance
User experiences with both apps show some consistencies in their issues:
Ram App Pain Points
- Delayed vehicle status updates: “I can drive 100 miles and the app will still show that I never drove those miles until days later then it decides to update.”
- Various glitches: “It’s been super glitchy and it’s not worth my time or headache anymore.”
- Settings reset problems: “I logged out and signed back in. now all of my settings, boundaries, and homepage reverted back to default.”
User Preference Split
Some users who’ve tried both apps have strong preferences:
- “The RAM app is entirely useless though, IMO. UConnect atleast has some viable use cases.”
- While others disagree: “The My RAM app let’s me schedule service appts, open a pdf version of the manual, shop, get special offers, etc.”
Uconnect 5 System Advantages
It’s worth noting that the Uconnect 5 system (which pairs with the Ram app in newer trucks) offers significant improvements:
- Wireless Apple CarPlay and Android Auto integration
- Performance that’s five times faster than previous versions
- Amazon Alexa home-to-truck and truck-to-home functionality
- Special features designed specifically for truck owners
These improvements enhance your overall experience regardless of which app you use, though you’ll need the Ram app to access all features in newer vehicles.
Making Your Decision: Which App Should You Choose?
Based on the evidence, here are clear recommendations:
For 2022+ Ram Trucks with Uconnect 5
Use the Ram app exclusively. The Uconnect app simply isn’t compatible with these vehicles in the US. While some users report frustrations with the app, it’s your only option for remote connectivity with newer trucks.
For Pre-2022 Ram Trucks with Uconnect 4
You have options. The Uconnect app was the original application for these vehicles, but both apps may work. Some users prefer the Uconnect app’s interface, but be aware it’s considered “legacy” and may receive less support going forward.
For Canadian Ram Owners
You might have more flexibility. Some users report the Uconnect app still works with newer models in Canada, giving you a choice between apps.
Is the Subscription Worth It?
Consider whether the $25/month subscription aligns with how often you’ll actually use these features:
- Do you frequently park in extreme weather conditions where remote start is valuable?
- How often do you forget your keys or need to grant someone else access to your vehicle?
- Are you concerned about vehicle theft and value the tracking features?
- Is the convenience worth roughly a dollar per day to you?
The Tech Under the Hood: Uconnect 5 Improvements
For those with newer Ram trucks featuring Uconnect 5, the system itself brings substantial improvements worth noting:
| Feature | Uconnect 4 | Uconnect 5 | Benefit |
|---|---|---|---|
| Processing Speed | Standard | 5x faster | Quicker response time and smoother operation |
| Wireless Connectivity | Requires cable | Wireless CarPlay & Android Auto | No more fumbling with cables |
| Voice Assistant | Basic | Amazon Alexa Integration | Control your truck from home and vice versa |
| User Profiles | Limited | Multiple customizable profiles | Personalized experience for each driver |
| Screen Size Options | Up to 8.4″ | Up to 12″ | Larger, more readable display |
These system improvements significantly enhance your in-vehicle experience regardless of which app you use for remote connectivity.
Tips for Better App Performance
If you’re experiencing issues with either app, try these troubleshooting steps:
- Ensure your phone’s operating system is updated
- Clear the app’s cache in your phone settings
- Check that your vehicle’s software is up-to-date
- Confirm you have active cellular service in your truck
- Log out and back into the app
- Uninstall and reinstall the app as a last resort
Remember that connectivity issues can also be related to your truck’s cellular service, not just the app itself.
Making the Most of Your Connected Ram Experience
Regardless of which app you choose, here are some ways to maximize the value:
- Set up notification preferences to avoid alert fatigue
- Use the vehicle health features to stay on top of maintenance
- Take advantage of the digital owner’s manual when you need quick answers
- Explore all app features – many users discover useful tools they didn’t know existed
The transition from Uconnect to the Ram app represents Stellantis’ vision for more brand-specific connected experiences. While this change has created some confusion and growing pains, understanding which app works with your specific truck is the key first step to getting the most from your connected Ram experience.
